Policies

At AC Branded Wear, we are committed to providing a seamless and satisfying experience for all our customers. Below, you’ll find our detailed policies for payments, refunds, and shipping. If you have any questions, feel free to contact us directly—we’re here to help.

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Questions or Concerns?

Your experience matters to us. If you have any questions about our policies or need further clarification, please feel free to reach out to our team. We’re here to ensure your process with AC Branded Wear is smooth and worry-free.

  • We strive to make the payment process as straightforward as possible for your convenience.

    • Accepted Payment Methods: We accept major credit cards, including Visa, MasterCard, and American Express. We also accept payments via bank transfers and approved purchase orders for qualified clients.

    • Payment Schedule: For custom orders, a 50% deposit is required at the time of order placement. The remaining balance is due upon completion and prior to shipping.

    • Secure Transactions: All payments are processed through secure platforms to ensure your personal and financial information remains protected.

    • Invoices: Detailed invoices will be provided for all orders and include payment timelines for your reference.

    If you have any specific payment-related concerns, please don’t hesitate to contact our team.

  • Your satisfaction is our priority, and we are committed to addressing any issues with your order swiftly.

    • Custom Orders: Due to the personalized nature of custom branded products, refunds are not available once production begins. However, we offer a thorough review process before production to ensure accuracy.

    • Defective or Incorrect Items: If you receive defective or incorrect items, please contact us within 14 days of receipt. We will coordinate a replacement or correction at no additional cost.

    • Order Cancellations: Orders may be canceled before production begins. Any applicable deposits will be refunded, less a processing fee, if cancellation occurs after design approval.

    We recommend reviewing all design proofs and order details carefully before approval to avoid errors.

  • At AC Branded Wear, we are proud to offer reliable shipping options that ensure your order reaches you as expected.

    • Nationwide Service: Based in Vancouver, we provide shipping to businesses and locations across Canada.

    • Timelines: Shipping times vary based on the size and complexity of your order. Estimated delivery timelines will be provided when your order is confirmed.

    • Carriers: We partner with trusted carriers to provide safe and timely delivery of your products.

    • Tracking Information: Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.

    • Shipping Costs: Shipping fees are calculated based on order size, delivery location, and the shipping method selected. These costs will be clearly outlined in your order confirmation.

    If you encounter any shipping delays or issues, our customer service team is here to assist you.